Chatbots is the best thing happened to Customer-Brand interactions.
In this article, we are covering all the different chatbot use cases and show you how the world is using chatbots. You might first like to refer to these related posts:
- Why use chatbots?
- How to use chatbots in Marketing, Sales, and Support?
- How to use chatbots in different Industries?
- How to utilize chat on different channels?
We will be covering following use cases:
- Lead Generation
- Order & Transaction
- Education & Training
- Customer Support
- Ads To Chat
- SMS/Email To Chat
- Social/Comment To Chat
- Website Visitors To Chat
- Link To Chat
- Offline To Chat
Any type of notification (Flight Updates, Ticket Updates, Shipping Updates, Product Notifications, Reminders, etc) which is sent on SMS can also be sent on Chat Application. Chat has a huge benefit over SMS.
Order & Transaction
Education & Training
Ads To Chat
SMS/Email To Chat
Social/Comment To Chat
Website Visitors To Chat
There are multiple ways to capture website visitors and bring them on chat:
- Using Livechat: Insurance Customer Support (HealthCareIL)
- Using overlays and popups
- Using Buttons & Checkboxes
Link To Chat
Use short links to bring prospects from anywhere to chat using a click of a link.
Offline To Chat
Use QR codes or shortened links to onboard offline audience to chat.