A powerful product with powerful features
Conversation is the core entity which defines chat flow. It directly maps to different conversations you user can do on chat. They help you organise your complete chatbot logic in meanigful components.
Properties are like custom fields. Properties help you store all the data assiciated with any user. Morph.ai support properties of type: Text, Number, Decimal, Date/Time, Phone Number, Email, Boolean, Location, Complex Objects.
Personalize your bot flow with different branches for different users. Branching helps you take decision based on user input. You can branch a conversation using any property. With branching you can make conversations as personalized as you want.
A conversation consists of different blocks. Each block can perform one action like send message, set property, sync to CRM etc.
Send Message/ User Input
Send Message Block helps you compose message of different types - Text, Button, Gallery, List, Location, QUick Reply / Suggestions etc. You can use any property while composing a message to make it more personalised. It also lets you take user inputadn validate them. This is a very powerfule block with some advance features like User Typing Control, Skip Question, Customized Help/Error Message, Max Tries etc.
Allows you to put delay in between message and also send typing indicator.
Allows you to property values. It supports comples mathical operations and data expressions.
Allows you to make Rest API calls.
Allows you to send email or sms to leads or sales / marketing team.
With this you cna have real time integration with your CRM.
Assign to Human
Allows you to pass any user / lead to you support / sales agents. The bot will stop for these users.
Allows you conduct AB test. You can choose any strategy - Round Robin or Better First. Also shows you report based on define goal.
Allows you to reuse messages and conversations.
If there is something you still can't do then you can write a small piece of code. Custom Code block supports both Java & Python.
Strating Rule helps you define rules for conversation matching. You can define Exact Match, Partially Match, Regex & AI based rules
You can use inbuilt AI to define AI based starting rules. With this you can simply define related sentences/queries and leave everything else to AI.
Morph.ai bots stores intelligent context and runs conversations based on this context. This really helps provide ideal customer chat experience.
Deploy bot on Facebook Messenger.
Deploy bot on Website. You can use any messenger - Livechat, Facebook Messenger Web Plugin, Hybrid Chat.
Send instant facebook messenger notifications to your audience. Define segments based on user behavior and target them.
Send notifications right away or schedule them for future or based on customer timezone for btter deliverability.
Nurture your leads automatically with predefined rules. Enroll users based on their behavior and un-enroll them based on goal achieved.
Support to intelligently handle Facebook's messaging limits.
Email/SMS Follow Up
Apart from sending facebook notifications you can also send SMS or Email to users / leads.
Morph.ai support advance filtering to drill down to any user segment you want. You can filter your audience on any properties. We also supports advance filtering options like Date Interval, Similar Match, Fuzzy Searches, Spelling Mistakes, Wildcard Queries and OR condition
You can save a set of filters as segments and then use them anywhere in the platform. Also support Static Segments
Bot Activities Audit
Activities helps you analyze everything chatbot does behind the scenes to automate your chat with any user. use this to analyze how bot is behaving with different users. With this you will never be confused why bot sent a particular message to user.
Export any segment to CSV/Excel.
Import you existing audience to CRM easily. Use this to collect sales team feedback and re-nurture your leads.
Create multiple standard views for your team to work on.
Schedule a epriodic export for better and easy monitoring.
Take bulk actions on any lead to save time.
In plance analytics shows all the relevant metrices in place when you are building your bot.
Rich visualtions to analyze bot and collect insights.
Filter your metrices of any time rage to compare improvements
Request any kind of custom visualisation for your analytics dashboard
Fake Leads Detector
Detects fake contact information (email, phone number) automatically to filter noise and to increase ROI
Allow powerfule options to skip any question to increase form conversion rates.
Campaigns lets you build and organise multiple campaigns on single bot. You can get started with any pre built campaigns like Lead Generation, Insurance, Appointment, Credit Card, Loans etc.
Increase engagement by subscribing your audience on different topics and then send them regular news.
Auto send news from different sources like RSS, Youtube etc.
Bring leads to your messager using contextual links to provide custimsed experience.
Integrate facebook ads with your messenger bots
Offline QR Scan
Acquire offline leads using Messenger Code for scanning
Comment To Bot
Onboard leads from you post comments. Use this to leverage your post engagements
Web Chat Plugin
Use Facebook Messenger Livechat plugin on your website
Hybrid Chat Plugin
Use chat plugin to integrate live chat on your website. It also support multi-channel livechat.
Provide CTAs for your Chatbot on your website using this. Use this for initiate chat with your website visitors
Use it to subscribe your website visitors to your chat bot.
Create Bar, Slide In, Modal, Page Takeover widgets to capture website visitors.
Create landing pages for chat marketing
FAQ matching with support for customizes FAQ experience
Dashbaord for your Support agents to handle any queries assigned to human support.
Provide more personalised experience with showing agent details to your users.
Integrate with any CRM - Hubspot, Pipedrive, Salesforce, Zoho and many more.
Use Morph.ai Zapiers app to connect to any other tool/service using Zapier.
Use Morph.ai's API to do more deeper integrations
Collaborate using mulitple logins
Support to make create GDPR compliant chatbots