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Demos and Case Studies for WhatsApp Business

Demo WhatsApp Bots

Hotel Room Booking

Customer Support
Travel

A demo Hotel chatbot to handle Room Bookings, Payments, Cancellation, and Queries

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Request Callback Bot

Custom Process
Chatbot

A demo chatbot for a loans company on WhatsApp to convert more leads, send notifications and customer support

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Case Studies

StashAway

Customer Support‌‌
Finance‌‌

● 50% ‌decrease ‌in ‌agent ‌wait ‌time for ‌customer ‌reply
● 80% ‌more ‌tickets ‌handled ‌per agent ‌per ‌week
● 50% ‌of ‌incoming ‌customer enquiries ‌now ‌solved ‌through ‌WhatsApp‌

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ShopClues

Notification‌‌
E-com‌‌

● 23% ‌increase ‌in ‌tracking ‌page visits ‌over ‌4 ‌weeks
● 28% ‌increase ‌in ‌cross-sells ‌over 4 ‌weeks
● 57% ‌increase ‌in ‌new ‌orders ‌per message ‌sent ‌over ‌4 ‌weeks‌

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PlayKids

Engagement‌‌
Education‌‌

● 90% ‌decrease ‌in ‌the ‌number ‌of lapsed ‌subscribers, ‌compared ‌to email ‌and ‌telephone
● 40% ‌increase ‌in ‌message ‌open rate ‌compared ‌to ‌email
● 66% ‌decrease ‌in ‌time ‌to reactivate ‌lapsed ‌subscriptions, compared ‌to ‌email ‌and telephone‌

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Klook

Engagement‌‌
Travel‌‌

● 63% ‌higher ‌opt-in ‌rate ‌for WhatsApp ‌notifications, compared ‌to ‌push ‌notifications from ‌the ‌app
● 2.8X ‌higher ‌action ‌rate ‌for WhatsApp, ‌compared ‌to ‌email
● 40% ‌higher ‌customer ‌retention rate ‌for ‌those ‌opted ‌in ‌to WhatsApp ‌notifications, compared ‌to ‌those ‌who ‌opted out‌

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Tokopedia

Verification‌‌
E-com‌‌

● 10% ‌increase ‌in ‌one-time password ‌success ‌rate
● 26% ‌of ‌Tokopedia’s ‌one-time password ‌validations ‌came ‌via WhatsApp
● 58% ‌higher ‌delivery ‌rate compared ‌to ‌SMS‌

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MakeMyTrip

Engagement‌‌
Travel‌‌

● 15% ‌reduction ‌in ‌refund-related calls ‌to ‌customer ‌care ‌centres
● 5X ‌higher ‌open ‌rate ‌for WhatsApp ‌notifications compared ‌to ‌email

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Coppel

Customer Support‌‌
E-com‌‌

● 2X ‌as ‌many ‌customer ‌service queries ‌handled ‌by ‌the ‌same number ‌of ‌agents ‌after ‌adding WhatsApp ‌and ‌bot
● 17X ‌higher ‌open ‌rate ‌for WhatsApp ‌notifications ‌than ‌for email ‌● 20% ‌decrease ‌in ‌credit ‌status inquiries ‌via ‌phone ‌or ‌visits ‌to the ‌store‌

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Milaap

Customer Support‌‌
Retail‌‌

● 240,000 ‌customers ‌served through ‌WhatsApp
● 46% ‌of ‌all ‌customer conversations ‌occurred ‌via WhatsApp ‌in ‌March ‌2019
● 42% ‌decrease ‌in ‌customer service ‌tickets ‌via ‌other ‌channels
● 2X ‌higher ‌gross ‌donation volume ‌via ‌WhatsApp ‌over traditional ‌channels‌

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OTTO

Customer Support‌‌
Non-Profit‌‌

● 40,000 ‌contact ‌requests ‌per month
● 15% ‌decrease ‌in ‌Average Handle ‌Time ‌(AHT) ‌for ‌simple customer ‌requests, ‌compared ‌to email
● 4 ‌WhatsApp ‌messages ‌per customer ‌on ‌average‌

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Aramex

Customer Support‌‌
E-com‌‌

● over ‌one ‌million ‌customers served ‌through ‌WhatsApp Business
● 19% ‌decrease ‌in ‌incoming ‌call volume ‌after ‌transitioning ‌phone enquiries ‌to ‌WhatsApp
● 41% ‌of ‌shipment ‌enquiries processed ‌by ‌WhatsApp‌

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Vodafone

Customer Support‌‌
Logistics‌‌

● over ‌350,000 ‌customers ‌served through ‌WhatsApp ‌Business over ‌5 ‌months
● 700,000 ‌WhatsApp conversations ‌over ‌5 ‌months
● 62% ‌of ‌customer ‌conversations occurred ‌via ‌WhatsApp ‌over ‌2 days
● 45% ‌higher ‌opt-in ‌rate ‌for WhatsApp ‌over ‌2 ‌days, compared ‌to ‌SMS‌

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Education First‌

Customer Support‌‌
Telecom‌‌

● 2X ‌higher ‌response ‌rate, compared ‌to ‌phone ‌calls
● 3X ‌higher ‌conversion ‌rate*, compared ‌to ‌phone ‌calls
● 30% ‌lower ‌cost ‌per ‌call‌

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Sale ‌Stock

Lead Generation‌‌
Education‌‌

● Number ‌one ‌source ‌of ‌inbound chat ‌traffic
● 90% ‌of ‌the ‌messages ‌delivered are ‌read
● nearly ‌2X ‌higher ‌message ‌read rate ‌than ‌SMS‌

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WhatsApp bots for your business

Do Automated and Manual interactions with your users on WhatsApp

Facebook and Website bots

Available in limited access.
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